What Data We Collect and How We Do That:
We are dedicated to transparency regarding the data we collect and how we gather it. Your interaction with our Websites and Services leads to the collection and processing of your Personal Data through various means.
- Information Provided Directly: When you engage with specific parts of our Websites and Services, we might request that you provide us with Personal Data. Examples include your contact details during registration, documents for verification purposes, or when you reach out to us for support. This information is essential for us to provide you with the best possible experience and to cater to your needs effectively.
- Information Collected Automatically: As you navigate our Websites and use our Services, certain information is automatically collected to enhance your experience. This includes your IP address, device type, browser settings, and more. This data aids us in understanding your usage patterns and optimizing our offerings. We employ technologies like cookies and Google Analytics to facilitate data collection and analysis.
- Third-party Sources and Data Enhancement: On occasions, we may gather Personal Data about you from trusted third-party sources or publicly available materials. This information helps us supplement the data we already possess, enhancing the accuracy and completeness of your profile. This data enables us to personalize our Services, improve user experiences, and validate the information you provide.
Legal Grounds to Process Personal Data:
For every instance of collecting and processing your Personal Data, we adhere to legally defined bases to ensure compliance with data protection laws. These bases encompass various scenarios:
- Performance of a Contract: When necessary for the fulfillment of a contractual agreement between you and us, we process your Personal Data. This includes instances like account registration or facilitating transactions on our Websites.
- Legal Obligations: Certain laws and regulations require us to process your Personal Data. This includes compliance with anti-money laundering laws, responsible gaming regulations, and conditions stipulated by our gambling license.
- Legitimate Interests: We process your Personal Data when we, or third parties, have legitimate business reasons to do so. This encompasses optimizing user experiences, fraud prevention, and ensuring a fair and secure environment for all users.
Consent: In limited circumstances, we process your Personal Data based on your explicit consent. This includes instances where data processing is required for direct marketing purposes.
How We Use Personal Data:
Our utilization of Personal Data is guided by legal bases and specific purposes that contribute to the seamless functioning of our Websites and Services. These purposes include:
Operating and Delivering Services: We process your data to ensure the operational functionality of our Websites and Services. This includes providing requested Services and ensuring they work as intended.
Determining Eligibility and Account Setup: Your data is used to determine your eligibility for specific Services, including age verification and account setup. This ensures a secure and compliant environment.
Legal Duties and Compliance: We process data to fulfill legal obligations, such as complying with regulations, preventing illegal activities, and safeguarding against money laundering and match-fixing.
Enhancing User Experience and Technical Analysis: Through data analysis, we enhance user experiences and develop new features, ensuring a seamless and efficient interface.
Preventing and Detecting Fraud and Crimes: Data processing is essential to prevent fraud, detect malicious activities, and maintain a fair and secure environment for all users.
Data Analysis and Aggregation: We use data to generate statistics, analytics, and reports, both internally and for third-party sharing. This aids in improving our Services and offerings.
Financial Transactions and Fraud Risk Assessment: To facilitate financial transactions and assess fraud risks, data processing is integral.
Responsible Gaming and Risk Management: Processing data allows us to assess gambling activity for responsible gaming purposes and manage risk effectively.
Exercising Rights and Internal Communication: We process data to exercise rights established in agreements and to communicate with you about operational updates, features, and promotions.
How We Can Share Your Personal Data:
In some instances, sharing your Personal Data with third parties is necessary to provide you with the best possible experience and comply with legal requirements. We ensure that your data is shared responsibly and securely with the following entities:
- Other Companies in Our Group: We may share your data with companies within our group to enhance our collective services.
- Third-party Service Providers and Partners: We collaborate with service providers and partners to deliver the functionality and features of our Websites and Services. This includes support, promotion, and market outreach.
- Regulators, Law Enforcement, and Government Bodies: We may disclose data to fulfill legal obligations, comply with regulations, exercise our legal rights, and defend against legal claims.
- Affiliates and Introducers: Data may be shared with affiliates and individuals who introduced you to our platform.
- Consent-based Sharing: We may share data with other parties when you have granted your consent.
International Data Transfers:
Your data might be transferred and processed in countries other than your own. Such countries may have different data protection laws. However, we implement safeguards to ensure that your Personal Data remains protected. For individuals in the European Economic Area (EEA), transfers outside the EEA adhere to mechanisms like the European Commission’s Standard Contractual Clauses.
We take the security of your Personal Data seriously and employ rigorous measures to safeguard it:
- Data Encryption: We use industry-standard TLS encryption for data transferred between you and us, as well as for data stored on our servers.
- Limited Access: Personal information is restricted to authorized personnel who require it for processing.
- Network Protection: Multiple security layers, including firewalls and intrusion detection systems, protect access to our environment.
- Secure Data Centers: Our servers are housed in secure facilities with surveillance, monitoring, and regular audits.
- Security Monitoring: Our security team continuously monitors systems to identify and address potential threats.
We retain data for specific periods based on its nature:
- Some data can be deleted at your discretion.
- Certain data is deleted automatically.
- Some data is retained for longer durations when legally necessary.
Data retention might be extended for purposes such as fraud prevention, compliance with regulations, or resolving disputes.
You possess rights regarding your Personal Data:
- Access and Correction: You can request access to your data and correct inaccuracies.
- Data Copy: Obtain a copy of your data in a machine-readable format.
- Object and Erasure: Object to processing based on legitimate interests and request data erasure under specific circumstances.
- Restriction and Withdrawal: Request data processing restriction and withdraw consent.
- Complaints: Lodge complaints with your local data protection authority.
Use of Google Analytics:
We use Google Analytics to gather usage information, but this data is not combined with your Personal Data. You can opt-out by disabling cookies.
We employ 256-bit SSL encryption to secure critical interactions between users and the Website.